CRM Marketing
CRM Marketing
It is a strategy for managing all of a company's relationships and interactions with potential and existing customers.
We store all customer information in a database in order to organize and manage the relationship between a company and its customers, anticipating needs and desires to optimize profitability and increase sales.
It is Customer Relationship Management that stores information about current and potential customers and identifies their activities and touch points with the company in which it also collects and integrates valuable data to prepare and update your teams with personal information about customers, their purchase histories and preferences meaning it tracks and manages customer information, captures customer emails intelligently and provides instant recommendations.
What do we offer?
1.
Customer retention
Proactivity in customer service, providing solutions to any incidents that the customer may have and following up on the user’s needs.
2.
Customer satisfaction
We show interest towards the problem or inconvenience that the client has, apologize and propose a solution immediately.
3.
Access to real-time information
Obtain customer-related data in real time for use whenever necessary. In addition, all authorized team members will have access to this information.
4.
Opportunities and scalability
We care about customer relationships by providing valuable information, which we can use to tailor our marketing campaigns and respond in a personalized way to customer requests.
